Customer Service (Kuala Lumpur)

Key Responsibilities:

• Respond and follow up on customer inquiries through live chat and email.
• Provide product information to customers clearly and accurately.
• Gather customer feedback and share suggestions with the superior to improve service processes and customer experience.
• Maintain a positive, responsible, empathetic, and professional attitude to ensure high customer satisfaction.

Qualifications:

Must-Haves:

• SPM level or above.
• Trilingual in English, Mandarin, and Bahasa Melayu (verbal, written & reading).
• Minimum 1 year of experience in any customer service role.
• High stress tolerance and strong problem-solving skills.
• Own PC/Laptop with the following specs:
• 8GB RAM or above
• Intel Core i5 / AMD Ryzen 5 or higher
• Internet speed of at least 80 Mbps

Nice-to-Haves:

• Preferred age range: 21–35 years old.
• Proficiency in G Suite and Microsoft Office.

Additional Highlights:

• Permanently work-from-home position.
• Flexible with rotational shifts
• Available to work weekends and public holidays.
• Rest days scheduled by the manager.

Benefits:

• AL 12
• 14 MC
• Marriage leave
• Paternity leave
• Maternity leave
• Compassionate leave
• Full attendance allowance RM300 tnc
• Incentive based on quarterly- based on stars each quarter 2K up to 8K per year. Per star is RM500. If all KPI maintains up to 6 months, 3 months of their KPI Bonus + 3 months from company performance
• Year end provide 1months basic
• Claim basic jR and SR up to 700 per year for healthcare
• Been more than 5 years above and will be able to claim housing allowance up to 20K
• Annual trip overseas for the top performer of the year. All expense paid
• Working Model: WFH