Collection Advisor (Kuantan)

JOB DESCRIPTION – COLLECTION ADVISOR

Responsibilities:

• Contact customers via phone calls and WhatsApp to follow up on overdue payments.
• Conduct field visits to customers' installation addresses when required.
• Negotiate and arrange suitable payment plans with customers.
• Educate customers on payment obligations and available payment methods.
• Update customer records and visit reports accurately in the company system.
• Achieve individual monthly collection and visitation targets.
• Ensure all collection activities comply with company SOPs and policies.
• Attend team meetings, training sessions, and performance reviews as scheduled.

Requirements:

• Minimum SPM qualification.
• Possess own transport and a valid driving licence.
• Good communication and negotiation skills.
• Able to work independently and meet targets.
• Basic knowledge of Microsoft Excel and Google Workspace is an advantage.
• Fresh graduates are encouraged to apply. Experience in collections, sales, customer service, or field operations is an added advantage.

Benefits:

• Attractive commission scheme (No Basic Salary).
• Performance incentives.
• Career development opportunities.
• On-the-job training provided.
• Supportive working environment.
• Flexible field-based working arrangement.