Junior CRM Executive (Bandar Bukit Raja)

Company Overview

Our client is a leading Malaysian manufacturer and a key player in the global food supply chain, specializing in innovative and sustainable fiber-based packaging solutions. With state-of-the-art facilities and a strong focus on high-hygiene standards, they serve major international brands across the Quick Service Restaurant (QSR) and consumer goods sectors.

Responsibilities:

• Primary point of contact for designated Customer accounts; ensuring that all client requirements are accurately captured, communicated internally, and fulfilled in line with agreed service level agreements (SLAs).
• Receiving, validating, and processing Customer purchase orders in a timely and accurate manner, ensuring alignment with Customer contracts, inventory availability, and production planning.
• Generating order confirmations and proactively addressing any discrepancies or clarifications with the Customer.
• Maintaining and managing a weekly delivery calendar that aligns with Customer requirements, inventory availability, and production schedules.
• Coordinating closely with internal stakeholders including supply chain, planning and operations, and external partners such as freight forwarders and logistics providers to ensure delivery targets are met in full and on time (DIFOT).
• Preparing and ensuring timely issuance of all required shipping, export, and clearance documentation including commercial invoices, tax invoices, packing lists, insurance applications, and sea waybills, in accordance with Customer, customs, and regulatory requirements.
• All final load documents must be systematically saved and archived by purchase order in the shared server to ensure easy traceability, audit readiness, and alignment with internal controls.
• Upholding traceability requirements as prescribed by BRCGS, FSC, and other audit standards, ensuring document trails are clear, complete, and aligned with the Company’s mock recall preparedness protocols.
• Preparation includes being audit-ready for full backward and forward traceability exercises and working closely with relevant departments to ensure trace files are complete and readily retrievable.
• Responsible for the accurate and timely generation of Customer invoices in line with agreed terms, and for ensuring all receivables are collected within the stipulated credit period.
• Completion of e-Invoicing in line with e-invoicing regulations, including the accurate issuance, validation, and system-based transmission of invoices through the designated platform, in coordination with internal Finance and IT stakeholders.
• Managing Customer accounts by closely monitoring the Aging Report and the approved Customer Credit Rating Report and working proactively with Customers to ensure payments are received promptly and credit limits are not exceeded.
• Managing the end-to-end communication of Customer complaints by coordinating closely with internal stakeholders to ensure all relevant parties are aligned on the issue.
• Ensuring the Customer is kept updated on the complaint status, with timely delivery of preliminary feedback and Supplier Corrective Action Reports (SCARs) within agreed Service Level Agreements (SLAs). Also ensuring that all required inputs are consolidated, submitted, and communicated to the Customer clearly and within expected timelines.
• Supporting the Marketing Manager in engaging with Customers to understand their promotional calendars and product launch plans.
• Supporting the Marketing Manager with managing and maintaining the promotional and new development (NPD) calendar to ensure coordination across internal teams in fulfilling Customer requirements.
• Drafting and distributing the New Development Emails to relevant internal stakeholders, providing clear briefs on promotion scope, Customer requirements, and award-to-supply timelines to ensure full alignment across departments.
• Managing the Customer’s promotion schedule, tracking all key milestones and deliverables, and proactively engaging with internal stakeholders to ensure timelines are met.
• Responsible for declaring the final production variance to the Customer after ensuring that production quantities are reconciled against purchase orders. All excess or shortfall must be clearly accounted for, so all purchase orders are closed with no outstanding inventory exposure.
• Ensuring that all relevant business partner, order, invoicing, and logistics information is accurately maintained and updated within the ERP system in a timely manner.
• Responsible for maintaining and updating the price book for active items, and new promotional and/or core items for the Company.
• Maintaining and registering new business partners in coordination with internal Finance and IT stakeholders.
• Comply with all company policies, procedures and regulations and take all necessary precautions to ensure product safety and quality is never compromised in the course of carrying out all your duties and tasks;
• Collaborating closely with cross-functional departments to ensure alignment across the value chain.
• Analysing processes and implementing measures which will affect continuous improvements to efficiencies and product quality, in accordance with the Company’s Quality & Food Safety Policy as well as our Manufacturing Philosophy; and
• Carrying out all other related tasks as may be required or assigned by your Manager.
• Responsible for the preparation of daily, weekly, and monthly reports required by both internal teams and customers, including order status updates, delivery performance (DIFOT), sales trends, and inventory positions.
• Conducting data analysis on customer purchase patterns, product movement, and forecast accuracy; Identifying demand trends, slow-moving stock, or recurring supply issues; and generating actionable insights to improve planning, reduce inefficiencies, and support commercial negotiations.
• Monitoring account performance, preparing summary dashboards, conducting research, and contributing to internal reviews, customer QBRs (Quarterly Business Reviews), and continuous improvement initiatives that enhance the overall client experience and strengthen partnership outcomes.

Requirements:

• Minimum Diploma or Degree in Business Administration, Marketing, Supply Chain, or a related field.
• 1–2 years of experience in customer service, sales coordination, or a related role.
• Familiar with export documentation and logistics processes.
• Exposure to ERP systems is an advantage.
• Good communication and interpersonal skills.
• Languages: English, Bahasa Malaysia, Mandarin (added advantage).
• Working Hours: Monday to Friday, 9.00am to 6.00pm.
• Willing to work in Bandar Bukit Raja, Klang.

Interested candidates please send your resume or call us at 017-3188539.