Consumer Care Specialist (Johor Bahru)

Work Location: Johor Bahru City Square

Job Responsibilities:

1. To provide timely solutions and support to all customers request via various communication channels such as inbound calls, emails, live chat etc.
2. To collect and record all relevant information accurately into the Intake System.
3. To report details of all complaints within the time frame to the department/personnel in charge.
4. Translation of local language case details into English into the Intake System.
5. To ensure consumer is kept informed of the progress of the complaint review and to communicate the results of the investigation as advised by supervisor.
6. To prepare required reports of concerns received from consumers.
7. To achieve individual performance expectations and development.
8. To perform any ad-hoc tasks assigned by the Management from time to time.

Job Requirements:

1. Candidate must possess at least a Diploma in any field.
2. Candidate must be able to read, speak, and type Vietnamese/Thai/Bahasa Indonesia Tagalog& English.
3. Candidates must be fluent in Vietnamese/Thai/Bahasa Indonesia/Tagalog as the role requires candidate to deal with local native speaking clients.
4. Required Skill(s): Customer Service, Communication Skill, Active Listening, Typing Skill
5. Candidate possess full working rights in Malaysia preferred.
6. 5 working days per week (Monday to Friday)
7. Training provided before start work
8. Fresh graduates are welcome to apply.

Our employee benefits:-

1. On-the-job training
2. Parking claim
3. Language allowances
4. Medical insurance (Inpatient & Outpatient)
5. Leave entitlements
6. Company activities

Only shortlisted candidates will be notified.