Customer Service Representatives (Kuala Lumpur)

We’ll guide you with proper training, real mentorship, and hands-on experience — not just theory.

Work with international brands, gain real skills, and grow in a team that actually supports you.

Our organisation is committed to fostering an environment where every individual has access to the resources, mentorship, and training needed to maximise their potential. We maintain a strong support system to develop talent, cultivate leadership skills, and encourage continuous personal and professional growth.

We place high value on interpersonal excellence, ambition, and a willingness to embrace new challenges. By promoting a culture of learning, collaboration, and achievement, we ensure that our people have every opportunity to succeed.

• Respect and fairness.
• Trust and integrity.
• Growth mindset.
• Teamwork.
• People engagement and opportunities for advancement.
• Communication and transparency.
• Diversity.
• Results.

We are Malaysian leading outsourcing channel advertising and brand solutions organisation!

Everywhere we work, we achieve remarkable impacts. Pacific Group Business Owners have pioneered a cost effective and efficient method of marketing goods and services directly to people in their homes and workplaces.

Our formula works, whether the product is a financial service, a cable TV service, a broadband system, a leisure voucher or a restaurant food to name a few of our products and services.

At the heart of Pacific Group’s success story is the pulling power of the face-to-face “human commercial”, which combines the information of a scripted advertisement with the reassurance of a word of mouth recommendation.

Each division in the Pacific Group is dedicated to a particular market opportunity. The remarkable growth in our division demonstrates that our way of marketing works.

Responsibilities;

• Customer Interaction: Serving as the primary point of contact for customers, providing assistance and information.
• Knowledge Base: Maintaining and updating knowledge bases to quickly answer customer questions.
• Communication: Communicating effectively with customers
• Relationship Building: Building strong relationships with customers
• Provide accurate product/service information
• Resolve issues professionally and efficiently
• Learn and understand company operations across departments
• Support senior managers in day-to-day tasks and strategic planning

Requirements

• Malaysian citizen or Permanent Resident
• Excellent communication and interpersonal skills
• Positive attitude with strong self-motivation
• Willingness to learn and adapt in a fast-paced environment
• Ability to work both independently and as part of a team
• Ambition to grow into leadership or management roles
• Fresh graduates are encouraged to apply
• Immediate availability is an advantage

Benefits:

• Opportunities for promotion

If you’re interested in joining our team and starting your journey with us, we’d love to hear from you.

For immediate response and faster processing, please reach out to our recruitment representative:

Ms. Judy
012-6313944 / 03-2181 6439

Our team will review your application as soon as possible and get back to shortlisted candidates promptly. Don’t worry if you don’t have experience — what matters most is your attitude, willingness to learn, and commitment to grow.