Customer Service Executive - CelcomDigi (Bangsar)

Kick start your career with Wingo Star Group in a customer service role with office hours only and no night shift. We are looking for enthusiastic, motivated individuals who enjoy helping customers and want to grow in a fast-paced, supportive environment.

Salary & Benefits

• Basic salary up to RM2,500
• Increment up to RM1,000 after confirmation
• Monthly incentives up to RM2,000++ (uncapped)
• Work arrangement: Onsite, Bangsar KL (office directly above LRT Kerinchi for easy commute)
• Working hours: Monday to Friday, 9:00 AM - 6:00 PM | Saturday, 9:00 AM - 1:00 PM
• No night shift
• Training provided with structured on boarding
• Ongoing coaching and performance-based incentives
• Clear promotion path from Customer Service Executive to Senior Executive / Team Lead

Career Level / Requirements

• Career level: Entry-Level / Junior Executive
• Experience: 0-2 years (fresh graduates are welcome to apply)
• Education: Minimum SPM / Diploma in any field
• Good communication skills in Bahasa Malaysia and English
• Mandarin/Cantonese is an added advantage
• Energetic, positive, willing to learn, and a strong team player

Key Responsibilities

• Handle CelcomDigi customer calls and manage customer enquirers through inbound calls, outbound calls, email, and follow-up communication
• Answer customer enquirers clearly and professionally regarding products, services, account matters, billing, and payments
• Explain products and services to customers and recommend suitable solutions based on their needs
• Assist customers with service-related issues and resolve concerns in a timely and professional manner
• Retain customers and up sell relevant products or services where appropriate
• Update CRM/customer records accurately in the system after every interaction
• Follow call scripts, service guidelines, compliance requirements, and standard operating procedures
• Meet daily and weekly KPIs, service targets, productivity goals, and quality standards
• Deliver an excellent customer experience at every touch point

Why Join Us

• Convenient on-site location in Bangsar, directly above LRT Kerinchi
• Office-hours schedule with no night shift
• Structured training for candidates with little or no experience
• Friendly, supportive, and dynamic working environment
• Strong earning potential through salary, increment, and uncapped incentives
• Clear career growth opportunities with ongoing coaching and leadership progression

Apply now and grow your career with Wingo Star Group.