Debt Collector (Jitra)

JOB DESCRIPTION:

We are seeking a highly motivated and experienced debt collector yo join our team. The debt collector will be responsible for contacting debtors and negotiating payment plans in order to recover outstanding debts. The ideal candidate will have strong communication and negotiation skills, the ability to work in a fast-paced environment, and a passion for achieving results.

RESPONSIBILITIES:

• Contact debtors via phone, email and mail to collect outstanding debts.
• Negotiate payment plans and settlements with debtors.
• Document all communication and progress in the debt collection process.
• Work collaboratively with other departments to resolve outstanding debts.
• Follow all state and federal laws and regulations related to debt collection.
• Maintain accurate and up-to-date records of all debt collection and activities.
• Meet or exceed performance metrics, including collection goals and call volume.
• Conduct skip-tracing activities to locate debtors who have moved or changed contact information.
• Manage a portfolio of debt accounts.
• Provide excellent customer service to debtors.

REQUIREMENTS:

• High school diploma or equivalent.
• 1 year of debt collection experience preferred.
• Strong communication and negotiation skills.
• Excellent problem-solving and analytical abilities.
• Ability to work in a fast paced environment.
• Attention to detail and accuracy.
• Knowledge of state and federal debt collection laws and regulations.
• Proficiency in Microsoft Office and other debt-collection technologies.
• Ability to work independently and manage a portfolio of debts accounts.
• Willingness to work a flexible schedule, including evenings and weekends.