Customer Service (Jitra)

About the Role

We are seeking a dedicated and customer-oriented Customer Service to handle customer enquiries, provide timely support, and ensure a positive customer experience. The ideal candidate should be proactive, well-organized, and able to communicate effectively.

Key Responsibilities:

§ Handle customer enquiries, requests, and complaints via phone, email,

WhatsApp, or other communication channels in a professional and courteous

manner

§ Communicate effectively with Bahasa Malaysia and English -speaking customers

§ Provide accurate information regarding company products, services, orders, and

processes

§ Need to travel if required to visit customers on-site when complaints, issues, or problems

cannot be resolved via phone, WhatsApp or email

§ Follow up on customer issues to ensure prompt resolution and customer

satisfaction

§ Maintain proper records of customer interactions, feedback, and complaints

§ Coordinate with internal departments (Operations, Finance, Sales, etc.) to resolve

customer issues

§ Escalate complex or unresolved issues to the relevant supervisor or manager

§ Assist in preparing customer-related reports when required

§ Adhere to company policies, SOPs, and service standards at all times

§ Perform other customer service or administrative duties as assigned by

management

Requirements & Qualifications:

· Diploma / Degree in Business Administration, Customer Service, or related field

· Able to communicate in English and/or Bahasa Malaysia

· Minimum 1–2 years of customer service experience preferred (fresh graduates

are encouraged to apply)

· Good interpersonal, communication, and problem-solving skills

· Patient, polite, and customer-focused attitude

· Able to work independently and as part of a team

· Computer literate (Microsoft Office, email, messaging platforms)

· Able to multitask and work in a fast-paced environment