Duty Manager (Mid Valley City KL)

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment and possess excellent interpersonal skills? Join our team at St Giles Garden Kuala Lumpur as a Duty Manager in the Front Office, where you can showcase your hospitality expertise and make a lasting impression on our valued guests.

Responsibilities:

• Oversee the daily operations of the front office, ensuring a seamless and memorable experience for our guests.
• Manage the front desk team, providing guidance and support to ensure exceptional guest service.
• Address guest inquiries, concerns, and requests promptly and professionally, going the extra mile to exceed expectations.
• Resolve operational challenges that may arise during your shift efficiently and effectively.
• Maintain a high standard of cleanliness, safety, and security throughout the front office and lobby area.
• Collaborate with other hotel departments to ensure a cohesive and guest-centric experience

Requirements

• Proven experience in hotel management, with a strong background in Front Office operations.
• Exceptional leadership and interpersonal skills.
• Strong problem-solving capabilities to handle various scenarios.
• Outstanding communication and guest service abilities.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays.
• A genuine passion for delivering extraordinary guest experiences.
• The ability to design and deliver effective training programs that resonate with new joiners and staff development.
• Proficiency in hotel management software, including Opera or equivalent Front Office systems.