Customer Service Executive (Shah Alam)

About the Role
Join our fast-paced medical logistics team, handling time-critical shipments with precision and care. You’ll be the main point of contact for clients, ensuring service excellence and smooth coordination between operations and customers.

Key Responsibilities

• Manage customer inquiries, bookings, and updates promptly.
• Coordinate with operations to ensure timely delivery of temperature-sensitive shipments.
• Handle service reports, follow-ups, and issue resolutions.
• Maintain records and documentation accurately.

Requirements

• Minimum Certificate, Diploma in Business, Logistics, or related field (SPM/STPM holders may apply).
• Strong communication and problem-solving skills.
• Able to work independently under pressure and meet tight deadlines.
• Experience in logistics, courier, or healthcare industry is an added advantage.