Customer Service/Receptionist (KL/Selangor)

Customer Service/ Receptionist  前台客服  (KL/ Selangor)

Main Roles:

• Welcoming customers and visitors professionally with excellent manner at all times.
• Manage the enquiries through phone calls, WhatsApp, emails or other channels promptly and professionally.
• Handle and liaise with customers request and appointment arrangement.
• Consistently ensure a high level of customers support experience and build customers loyalty.
• Ensure customers safety and comfort with a smooth flow of customers care.
• Assist customers with completing necessary forms and documentation.
• Responsible for proper documentation including scanning, filing, and mailing.
• Responsible for payment collection and receipt issuance.
• Communicate effectively with the team and/or other departments if needed to encourage a positive working environment.
• Perform other duties as required and assigned by superior/management.

Job Requirements:

• Able to communicate in Mandarin is an added advantage.
• Clear, empathetic, and professional in person and over the phone is compulsory.
• Familiarity with Aesthetic treatments and products is preferred.
• Fresh graduates who possess a passion for aesthetics are encouraged to apply for this role.

Perks & Benefits   福利待遇

• Attractive Basic Salary + Lucrative Commission
• EPF, SOCSO, EIS contributions provided
• Trainings are provided for career development
• Staff Credit
• Attendance Reward
• MC Incentives
• Family Privilege
• BMI Incentive

Working Hours

• 10:00 AM – 7:00 PM (Weekdays)
• 10:00 AM - 6:00 PM (Weekends)
• 5.5 rest days per month (excluding public holidays).

Location  地点

• Bangsar
• Publika
• Taipan
• Puchong
• Klang