Customer Service (Work from Home)

  • Johor Bahru, Johor, Malaysia
  • 08/10/2025
Company: SY Consultancy
Type: Full time
Category: Customer Service
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Job Description

  1. Job Title: Customer Service Representative
  2. Salary Range: RM 2500-2900
  3. Working Hours:
    - remote work
    - 5 days a week
    - morning shift 10:00am to 10:00pm with 2 hours break
    - night shift 10:00pm to 10:00am with 2 hours break
    - normal working hours shall be 8 hours a day, any hours worked in excess of this shall be considered overtime and will be compensated accordingly
  4. Job Responsibilities:
    - Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
    - Develop in-depth product knowledge and provide accurate information to customers.
    - Maintain a high level of professionalism and customer service etiquette in all interactions.
    - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    - Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
    - Collaborate with team members and other departments to ensure consistent and effective customer support.
    - Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
  5. Job Requirements:
    - Has critical thinking skills with a focus on issue resolution and customer satisfaction
    - Good communication and coordination skills
    - Ability to work independently and collaborate across teams
    - Proficient in MS Office (Word, Excel, PowerPoint)
    - Fluent in Mandarin and English
    - Must have your own laptop and a good internet connection
  6. Benefits:
    - Annual leave
    - Sick leave
    - Maternity leave
    - Paternity leave
Send application or enquiry:
SY Consultancy