Head of Ticketing (Kuala Lumpur)

We are looking for an experienced Ticketing Manager to join us as the Head of Ticketing in delivering exceptional ticketing services for the Company. This role involves managing daily ticketing operations, developing and implementing ticketing strategies, and maintaining high standards of customer service and operational efficiency to enhance fan experiences.

Key Skills and Competencies:

• Must have 5–8 years ticketing experience in travel industry, including 3 years as Manager
• Must have IATA License
• Proficient in Sabre/Galileo/Amadeus
• Strong communication and interpersonal skills.
• Willing to learn and handle any other job related task from time to time.
• Basic knowledge of sales and marketing principles.
• Proficiency in Microsoft Office Suite.
• Excellent organizational and time management abilities.
• Self-motivated, eager to learn, and able to work independently.

Job Description

• Support ticketing operations and strategy implementation: Assist in the deployment of comprehensive ticketing strategies to ensure efficient event execution and optimal use of ticket inventory.
• Facilitate ticket allocation and distribution to ensure that ticket allocations by event, venue, package, and category are efficiently managed and meet all relevant requirements.
• Enhance customer ticketing experience: Contribute to the development and optimisation of ticketing systems and technology to improve customer service and operational efficiency.
• Conduct detailed risk assessments: Regularly evaluate risks associated with ticket inventory and contribute to the management of the ticketing budget.
• Manage stakeholder communications: Act as a key liaison for ticketing matters, ensuring clear and effective communication between internal teams and external partners.
• Support data management and reporting: Assist in managing ticketing data and preparing accurate sales and inventory reports to aid in financial forecasting and budget management.
• Implement operational and strategic plans to realise contractual requirements and deliverables ensuring collaborative and effective operational delivery.
• Operational delivery: Manage event day ticketing operations, supporting the wider tournament and programme delivery plan.

Operational & Financial Performance

• Work closely with operations teams to ensure efficient service delivery and adherence to client’s Standard Operating Procedures (SOPs).
• Monitor sales performance, profit margins, and financial KPIs to optimize revenue.
• Identify areas for cost reduction and operational efficiency.
• Assist in budgeting, forecasting, and financial planning related to business development initiatives.

Language proficiency

• Arabic (advantage but not compulsory)
• Malay
• English (Basic is fine)

Educational Requirements

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field