Waiter/Waitress (Johor Bahru)

JOB RESPONSIBILITIES

Greeting Customers: Welcome customers as they arrive and escort them to their tables.

Taking Orders: Accurately take food and beverage orders and enter them into the system.

Serving Food and Drinks: Deliver orders to the table in a timely and professional manner.

Customer Assistance: Provide recommendations, answer questions about the menu, and cater to special requests.

Table Maintenance: Regularly check on customers and ensure that their dining experience is satisfactory.

Cleanliness: Keep the dining area clean and tidy, including setting up and clearing tables.

Handling Payments: Process payments accurately, whether by cash or QR code.

Team Support: Assist other staff members during busy times and cooperate with the kitchen team.

Problem-Solving: Address any customer complaints or issues promptly and professionally.

Compliance: Follow health and safety regulations, as well as the restaurant’s operational procedures.

JOB REQUIREMENTS

Education: Minimum Sijil Pelajaran Malaysia (SPM) or Sijil Tinggi Persekolahan Malaysia (STPM) required.

Experience: Previous experience in a similar role is preferred but not mandatory.

Communication Skills: Ability to communicate clearly and effectively with customers and team members.

Customer Service: Strong focus on providing excellent customer service.

Team Player: Ability to work well with others in a fast-paced environment.

Flexibility: Willingness to work on weekends and public holidays.

Appearance: Presentable and well-groomed.

Physical Stamina: Ability to stand for long periods and carry trays of food and drinks.

Languages: Proficiency in English, Malay, and/or Mandarin/ Tamil is an advantage.

(82, Jalan Kemunting, Taman Kebun Teh, Johor Bahru, Johor)