Customer Service Officer - Japanese Speaking (Petaling Jaya)

Responsibility

• MM2H & PVIP visa application—liaise with Tokyo office and customers.
• Study support services.
• Insurance support.
• Tour - hotel/travel contracts and tour arrangements.
• Communicate with and assist Japanese customers.
• Reply email in Japanese related to Tropical business.
• Admin work related to Tropical business.

Requirements

• Fresh graduates are encouraged to apply.
• Previous working experience in customer service, or customer service related fields
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively
• Social media savvy
• Must be able to speak and write in Japanese.