Customer Care Executive (Petaling Jaya)

• First level general support pre-sales and post-sales, telephone, email and digital platforms to company's customers and partners
• Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer's support needs
• Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
• Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
• Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
• Support and resolve customer logistic product quality/returns and commercial issues
• Proactively follow up on all commitments and customer details
• Strong Collaboration with Marketing on new product launches
• Ongoing proactive research and learning about new products, technologies and applications
• Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
• Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
• Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives

Job Requirements

• Diploma/Degree in any specialization
• Knowledge in SAP will be added advantage
• Ability to multi task (logging queries while speaking with customers)
• Able to converse in English and Mandarin will be added advantage.