Customer Service (Petaling Jaya)

Customer Service - Mandarin Speaker

• Respond to customer inquiries within the agreed response time.
• Resolve customer inquiries through our support channels
• Provide relevant service recovery, support, and recommendations to customers
• Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution
• Accurately record and escalate customers' feedback and bugs to relevant departments
• Perform room reservations (complimentary) at various hotel properties
• Perform booking cancellation
• Perform booking amendment (check-in, check out date/room type /hotel)
• Conduct campaign registration ( event / draw/ tournament)