Online Sales Advisor (Kuala Lumpur)

Key Responsibilities:

As an Online Sales Advisor, you’ll be the digital face of NW Group, responsible for:

• Handling inbound and outbound sales inquiries via email, chat, and social media.
• Promoting our services, which include SME loans, government grants, and training solutions to prospective clients.
• Converting leads into customers through excellent communication and persuasive sales techniques.
• Maintaining strong relationships with both new and existing clients, ensuring long-term collaboration.
• Meeting and exceeding sales targets through consistent effort and effective sales strategies.
• Providing exceptional after-sales support, answering customer questions, and resolving any issues that may arise.
• Collaborating with the marketing team to develop and improve online sales campaigns.
• Utilizing CRM tools to manage customer data and sales pipelines efficiently.

Qualifications and Skills:
To be the perfect fit, you should have:

• Proven experience in online sales or customer service, preferably in B2B & B2C sectors.
• Strong communication skills—both written and verbal.
• Familiarity with CRM systems and online communication tools.
• A self-motivated, results-driven attitude with the ability to work independently.
• Basic knowledge of SME financing and government grants is a plus but not mandatory.
• A passion for helping businesses grow and thrive!

What We Offer:
Joining NW Group means being part of a company that values:

• A collaborative team environment, where your ideas and efforts directly contribute to our success.
• Continuous learning opportunities to expand your sales skills and product knowledge.
• A competitive salary package with attractive commission-based incentives.
• Opportunities for career advancement within our growing company.