Social Media Chat Support (Kuala Lumpur)

Social Media Chat Support - Mandarin (Customer Service)

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Salary Package:  RM 3,500 – RM 4,100 + RM500 (Complexity Allowance) + monthly KPI up to RM800

Rotational Shifts (weekends & public holidays)

Monday to Sunday - 5 working days + 2 days off

24/7 working shift ( 8 hours + 1 hour break)

Degree – No Cs Experience

Diploma – No Cs Experience

High School – 1 years CS experience