Customer Relations Assistant Manager (Kuala Lumpur)

Responsibilities

• Manage day-to-day operations at Counter including:
  • Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.
  • Floor management
• POS/invoicing, self-collection of online purchases
• Customer service
• Booking of in-store facilities
• Lead and manage a team of customer service staff to provide excellent service:
  • In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.
  • Be the Brand Ambassador with a strong floor presence, ensuring the team maintains a high standard of grooming and appropriate conduct consistent with our brand image.
  • Enhance in-store experience and maximize sales conversion.
  • Handle customer feedback and provide service recovery where necessary.
  • Establish regular contact with distributors and maintain healthy relationships.
• Manage in-store company assets:
  • Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.
• Manage and execute in-store activities:
  • Work closely with Marketing department for the execution of sales and promotional activities.
  • Proactively give suggestions to drive store traffic.
• Track and report store performance according to agreed KPIs.
• Perform other ad-hoc duties assigned.

Requirements

• Min. SPM Level.
• Min. 3 years of relevant managerial experience in the retail/beauty industry.
• Proficient in MS Office.
• Experience in leading a team.
• Willing to lead by example in all in-store initiatives and activities.
• Excellent interpersonal and communication skills.
• Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations.
• Available for exclusively on alternate Saturday and Sunday, or on a rotational scheduled basis.
• Able to perform shift duty including weekends

Location: Exchange 106 @ TRX, Lingkaran TRX, Kuala Lumpur.