Admin-cum-Retail Assistant (Kajang)

Responsibility & Authority:

1. Attend to walk-in and call-in customer enquiries with proper manner and right attitude.
2. Arrange appointments efficiently to minimize client’s waiting time.
3. Register new client and brief clinical procedures when necessary.
4. Remind client for follow-up appointments and reschedule when necessary.
5. Solve client’s concern and problem with best effort.
6. Provide general cleaning and troubleshooting of hearing aids.
7. Prepare and monitor hearing aids, accessories and custom made orders.
8. Record inventories and client database properly.
9. Perform sales of hearing aid accessories.
10. Assist in sales and promotional activities and marketing programs when required by superior.
11. Maintain clean, tidy and hygiene working environment.
12. Professionally attire to work.
13. To perform any tasks as assigned by immediate superior.
14. Retain and improve relationship with clients.
15. Treat company’s price lists, client database and contact information confidentially.