Assistant Housekeeping Manager/Senior Housekeeping Executive (Taiping)

What will I be doing?

Managing Housekeeping Operations and Budgets
 Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

•  Inspects guestrooms on a daily basis.
•  Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
•  Inventories stock to verify adequate supplies.
•  Supports and supervises an effective inspection program for all guestrooms and public space.
•  Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
•  Verifies all employees have proper supplies, equipment and uniforms.
•  Communicates areas that need attention to staff and follows up to verify understanding.
•  Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
•  Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

 Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

•  Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
•  Schedules employees to business demands and for tracks employee time and attendance.
•  Verifies employees understand expectations and parameters.
•  Verifies policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs)
•  Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
•  Observes service behaviours of employees and provides feedback to individuals.
•  Verifies employee recognition is taking place on all shifts.
•  Participates in an on-going employee recognition program.
•  Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
•  Participates in employee progressive discipline procedures.
•  Celebrates successes and publicly recognizes the contributions of team members.

Others

• Sets a positive example for guest relations
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
•  Empowers employees to provide excellent customer service.
•  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
•  Responds to and handles guest problems and complaints.
•  Strives to improve service performance.