Customer Management Consultant - Fundraising Project (KL)

Job Highlights

• Work Life Balance (Non-shift working hours)
• Close to LRT/MRT station
• Attractive salary and incentive scheme

Responsibilities:

• Conduct outbound calls to customers to provide information/ details about donation services for NGO project
• Develop relationships with customers to ensure total customers satisfaction
• Ensure daily and monthly KPIs are met and exceeded
• To follow up, complete and submit customer's application timely
• To ensure high service standards by making sure all presentation to customers are in accordance to given product guide and script

Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Required language(s): Bahasa Malaysia, English
• Able to speak in Mandarin will be added advantage
• Have confident in speaking in English
• Has great communication and interpersonal skills
• Enthusiasm, Strong work ethic and willingness to learn
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Full-Time position(s) available.