Community & Customer Success Executive

  • Petaling Jaya Selangor Malaysia
  • 06/12/2017
  • AVANA
Type: Full time     Category: Customer Service
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Job Description

What you’ll be working on :

- Assist customers using social media websites, online tools, email and phone that link with AVANA platform

- Follow up frequently with customers throughout the life of their complaint resolution.

- Ability to write, think and work quickly without losing focus.

- Develop a friendly rapport with customers in 140 characters or less.

- Speaking up and asking questions on a regular basis.

- Work in conjunction with staff to accomplished objective.

- Effective management of time and documents.

- Works with other team (Graphic, Sales, Partnership) to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messages.

- Manage workshop with the end goal to get them to subscribe.

- At least 2 years of working experience in the related field is required for this position.

(Ara Damansara, PJ)

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