Internal & External Customer:-
Acts as a liaison to coordinate the efforts of Housekeeping with other departments such as Engineering, Front Office and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. On top of that, prepare, distribute and communicate changes in assignment sheets / work boards as well as communicate with the team on the issues and complete paperwork.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizers, pesticides, blood borne pathogens
Complete appropriate safety training and certifications to perform work tasks
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process
Talk with and listen to other employees to effectively exchange information
Assign and ensure work tasks are completed on time and they meet appropriate quality standards
Encourage and motivate employees have the necessary resources to effectively perform their jobs
Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity
Partner with and assist others to promote an environment of teamwork and achieve common goals
Enter guest rooms following procedures for gaining access, such as knocking three times and says “Housekeeping” and ensuring vacancy before entering
Report missing hotel / resort property and damages in rooms to manager
Communicate additions or changes to the assignment sheets to Housekeeping and Laundry
PEOPLE YOU SERVE: Internal & External Customers
Any interested candidate may send your resume by email.
(Raja Chulan, KL)