Partner Care Executive - Japanese Speaker

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • 13/01/2021
Company: Jobscooper
Type: Full time
Category: Admin-Clerical Business Development
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Job Description

Responsibilities:

  • Manages the operational business relationship of partner’s accounts across APAC
  • To act as POC for existing partners in regard to account management, performance and finance related topic
  • To maintain relationship and negotiate contracts in accordance with the overall sales
  • To analyse and determine the outcome of partner’s dispute in regard to payment and billing
  • To assist on partner’s operational constraints in regard to foodpanda devices
  • To gather feedback from partners on the operational side to improve on the overall experience 
  • To work closely with regional / local team; providing operational perspective to better understand vendor's pain
  • To collaborate with other departments / local team on matters concerning operational processes improvement
  • To resolve partner’s concern / request within SLA to maximise partner’s satisfaction
  • To achieve individual monthly target set by the company (KPI)

Requirements:

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma any field.
  • At least 1 year of working experience in the related field is required for this position.
  • Able to read and type in Japanese and speak fluently.
  • Preferably with strong computer navigation skills and PC knowledge
  • Good communication skills
  • Reliable and responsible in completing task
  • Fast Learner
  • Team player
  • Willing to take on additional task
  • Punctual & Motivated

What we offer:

Inside the walls of this office you’ll find:

  • An empowering, international and agile working environment
  • Responsibility from day one in an innovative and rapidly expanding tech business
  • And a bunch of cool extras including a kicker table and table tennis, as well as free fruits and, of course, a monthly corporate allowance for foodpanda.
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