Customer Service

  • Ipoh, Perak, Malaysia
  • 08/12/2020
Company: AG Engineering Works (M) Sdn Bhd
Type: Full time
Category: Customer Service
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Job Description

Main Job Duties and Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints / concerns via face to face, phone, email or social media
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information

Education and Experience

  • High school diploma, degree or equivalent
  • Knowledge of customer service principles and practices
  • Intermediate knowledge with Microsoft Office
  • Knowledge of social media platforms
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Product knowledge (added knowledge)

Key Skills and Competencies

  • Critical thinking
  • Interpersonal skills
  • Communication skills- verbal and written
  • Positive thinking and independent
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

Perks & Benefits

  • Training & On-the-job training
  • Annual Leave, Emergency Leave, Medical Leave
  • EPF & SOCSO
  • Yearly Bonus (subject to individual performance & target)
  • High Commission (subject to individual performance & target)
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