- Must be fast responding to support and attending to the case after call, email or instruction received.
- Able to explain the cause of certain problem arises and able to explain the reason of the solution applied either permanently or temporarily.
- Working closely with either internal technical/software team or external clients/user for tackling of support task reported to get the problem solved.
- Manage administrative task in Technology Team.
- Assist in data compilation, mining, and analysis as and when require.
- Complete any ad-hoc task as and when require.
- Analytical and communication skills.
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