Business Development Specialist

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • 22/05/2020
Company: UMAI
Type: Intern
Category: Business Development
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Job Description

Business Development / Customer Success Specialist 

This is definitely not a job like any other. If you like solving complex problems, dealing with people and have a laser focus for growth both personally and professionally then read on. 

We are looking for someone who is daring, who is open for a challenge to be innovative, who has a “hustle” attitude, who is results-driven, comfortable with ambiguity, is a self-starter, and of course, has a sense of humor.

Our laser focus is on delivering exceptional experiences and accelerating value for our customers through five core pillars; Customer support, customer experience, education, account management, and sales. 

The Responsibilities:

  • Driving  digital transformation, education and maximize the value realization for our customers
  • Planning strategy and build success plans to drive loyalty, advocacy and minimize customer attrition.
  • Analyzing data to answer key questions from stakeholders with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity
  • Work on various projects e.g. process optimization, retention, marketing strategy


  • You have studied or are studying for a Bachelor’s/Master’s in any field
  • Previous experience in sales, account management, marketing or strategy highly appreciated
  • You have strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy


  • Min. duration: +5 months
  • Compensation: RM 500 - RM 750/month depending on your experience
  • Start Date: June/July 2020

You Are Someone:

  • With an entrepreneurial mindset and sees problems as opportunities
  • With strong prioritization and organizational skills, result-oriented
  • Who can (has experience) operate under pressure 
  • With keen interest in the startup world and understand agile work environments
  • Fluent in English both written and spoken


  • Learn and work with some of the best entrepreneurs in the world. We give you insights to all relevant aspects of founding a company and building a strong network.
  • A diverse team that is passionate about solving problems, some of which keep us up all night
  • Great working atmosphere with an international team coming from 14 nationalities
  • Responsibility and ownership with your task and role - you telling us how you think it should be done.
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