GIS Technical Lead - Desktop

  • Subang Jaya, Selangor, Malaysia
  • 23/01/2020
Company: Confluence Contours Sdn Bhd
Type: Contract
Category: Information Technology
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Job Description



a. Works as a Technology SME, handling Tertiary Escalations.

b. Works as a Technology SME, handling Technical Assist request.

c. Assist Group Leads and Training Leads identify analyst training needs.

Case Management and Documentation

  • Work with the Group Leads to ensure quality of the Case management process.
  • Review the Cases on a regular basis to monitor technical terms and quality being kept up all time.
  • Reviews the Cases on a regular basis to monitor Escalation type which may require further trainings and will recommend to Training Team accordingly.
  • Assist the Analyst(s) with the Cases from a technical perspective.
  • Perform all system-related workflows assigned.


  • Ability to provide strong troubleshooting, analytical, and problem-solving skills.
  • Solid understanding of GIS theory and applications.
  • Willingness to understand a broad range of software and how this software works together to form the ArcGIS platform.
  • Strong prioritization skills including managing time and work load efficiently.
  • Background in software support or technical customer service with direct end user contact.
  • Clear understanding of ArcGIS Enterprise architecture, applications, and functionality.
  • Knowledge of one or more of the following: Windows, Geoprocessing, Geocoding, Coordinate Systems, AutoCAD, ArcGIS Business Analyst, Land Records (parcel fabrics), Python, Caching, Raster, Spatial, 3D, ArcGIS Network Analyst, Citrix and ArcGIS Online.


  • Bachelor’s in GIS, Geoscience, Surveying Science and Geomatics, Geomatics Science, Science Remote, Sensing Geography, Environmental Science or other relevant field depending on position level.
  • Master holders with any above qualification will be good as well.
  • Working experience ranging between 3 - 5 years in ARCGIS Platform environment is a MUST.
  • Preferable someone whom has experience using ArcGIS product. o Any GIS related certification or Associate/Professional Certification (Desktop) would be an added advantage.


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