IT Helpdesk - Native Japanese

  • Cyberjaya, Selangor, Malaysia
  • 09/01/2020
Company: Recruitment Agency
Type: Full time
Category: Information Technology
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Job Description

Client Background: IT MNC Company

Industry: IT

Location: Cyberjaya

Responsibilities:

  • To provide support to end users on their mobile and desktop platforms
  • Support consist of expertise on software application packages and the environments and platforms in which the business operated (desktop, laptops, PC-COE, remote access, messaging, etc)
  • Knowledge in technical skills in hardware, MS Operating Systems, Network, Remote Connectivity, and process knowledge to ensure quality in all of the Global Service Desk business, infrastructure support and documentations
  • Monitor queues for ticket misquotes, unresolved, or those requiring deep investigations
  • Assist team with other duties required to maintain the call center operates smoothly

Requirements:

  • Candidate must possess at least Degree in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Willing to work on shift hours (rotation)
  • Required Skill(s): IT support, Service desk, Helpdesk Preferably Entry Level specialized in IT/Computer
  • Network/System/Database Admin or equivalent.
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