Company: Recruitment Agency
Type: Full time
Client Background: IT MNC Company
To provide support to end users on their mobile and desktop platforms
Support consist of expertise on software application packages and the environments and platforms in which the business operated (desktop, laptops, PC-COE, remote access, messaging, etc)
Knowledge in technical skills in hardware, MS Operating Systems, Network, Remote Connectivity, and process knowledge to ensure quality in all of the Global Service Desk business, infrastructure support and documentations
Monitor queues for ticket misquotes, unresolved, or those requiring deep investigations
Assist team with other duties required to maintain the call center operates smoothly
Candidate must possess at least Degree in any field.
At least 1 Year(s) of working experience in the related field is required for this position.
Willing to work on shift hours (rotation)
Required Skill(s): IT support, Service desk, Helpdesk Preferably Entry Level specialized in IT/Computer