IT Support Representative

  • Petaling Jaya, Selangor, Malaysia
  • 10/07/2019
Company: EMCO Executives Sdn Bhd
Type: Full time
Category: Customer Service Information Technology
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Job Description

Responsibilities:

  • Responds to customer technical problems/issues related to hardware and networking via email, chat, online, social media and phone
  • Assists customers by diagnosing problems and providing resolutions for technical service
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
  • Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
  • Documents problems in the support solution database for diagnostics and solutions implementation
  • Focuses on delivering a positive customer experience according to company standards

Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field
  • Required language(s): English, Mandarin will be added advantage
  • At least 1 year of working experience in the related field
  • Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent

(Ara Damansara, Petaling Jaya)

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