Customer Service & Business Operation

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • 17/04/2019
Company: Dinez In Online Sdn Bhd
Type: Full time
Category: Customer Service
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Job Description

1. Order Fulfillment

To ensure customers receive their correct orders in good condition and on schedule.

KEY RESPONSIBILITIES:

- In a timely manner pull and get the updates sales from merchandise (kitchen) from system and

sales floor to fulfill e-Commerce Orders by using order reports downloaded from admin system.

- Optimized and arrange the route for delivery based on area, cost, quantity, size and type of food.

- Arrangement of delivery job to deliver from service provider with providing necessary details.

- Operate computer system to complete the pull of orders

- Troubleshoot and problem solve when necessary (Customer services).

- To ensure and increase the level of customer experience.

- Maintain knowledge of the sales floor and departments.

- Assist in daily operation tasks.

2. Merchant Relationship Management

- To recruit and ensure merchants are onboard with clear picture of our system usage

- To create plans and assist all merchants on their on-boarding to our platform and system usage

- To assist all merchants when they faced issues or doubts with our platform

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