1. Order Fulfillment
To ensure customers receive their correct orders in good condition and on schedule.
- In a timely manner pull and get the updates sales from merchandise (kitchen) from system and
sales floor to fulfill e-Commerce Orders by using order reports downloaded from admin system.
- Optimized and arrange the route for delivery based on area, cost, quantity, size and type of food.
- Arrangement of delivery job to deliver from service provider with providing necessary details.
- Operate computer system to complete the pull of orders
- Troubleshoot and problem solve when necessary (Customer services).
- To ensure and increase the level of customer experience.
- Maintain knowledge of the sales floor and departments.
- Assist in daily operation tasks.
2. Merchant Relationship Management
- To recruit and ensure merchants are onboard with clear picture of our system usage
- To create plans and assist all merchants on their on-boarding to our platform and system usage
- To assist all merchants when they faced issues or doubts with our platform