Reservations Assistant

  • Petaling Jaya, Selangor, Malaysia
  • 15/04/2019
Company: PJCentrestage Management Sdn Bhd
Type: Full time
Category: Hospitality-Hotel
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Job Description

General Task:-

To handle and process all room reservation requests with the ultimate goal of achieving maximum occupancy and high average room rate.

Duties & Responsibilities:-

  1. To ensure that all guests are provided with a courteous and professional service at all times.
  2. To handle all room reservation requests effectively and efficiently.
  3. Always upsell so as to achieve a higher average room rate against forecasted.
  4. To be conversant of all hotel activities, services and the layout of the hotel.
  5. To handle and maintain an up-to-date accurate reservation record including a record of advanced reservations.
  6. Responsible for maintaining an accurate and up-to-date filing system.
  7. To process and send out reservations confirmations as required by guests.
  8. It is the duty of the Reservations Assistant to input all new reservation requests, amendments and cancellations into the computer system and ensuring that all transactions are accurate.
  9. To assist the Reservation Manger in the compilation of the statistic information for the Monthly Reservations Report.
  10. To handle and reply faxes and letters pertaining to room reservations.
  11. To follow up on all no-show reservations on the next day and to compile a report of the findings to the Reservation Manager.
  12. To keep and maintain the work place clean and tidy at all times.

Requirements:-

  • SPM and/or Diploma in Hotel Management.
  • Relevant work experience is an advantage.
  • Excellent English oral communication skills.
  • Able to work shifts / public holidays / weekends.
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