Application Support Analyst

• Primary responsibility for supporting the business process workflow for use with ERP system. This involves supporting Accounting / Finance, Customer Service, Sales, and Distribution functions including EDI transactions with trading partners. 
• Assist in the system implementation and enhancements of ERP System 
• Analyze user requirements, prepare requirements document, current state and future state processes and identify gaps
• Experience with understanding business requirements and collaborating in finding technical solutions.
• Manage periodic reviews of current systems and implement continual improvement where appropriate.
• Prepare technical and operational procedures and documentation for the applications including business process flows and user guide, etc.
• Design processes to meet requirements, prepare test plans, conduct testing validation, and support user acceptance testing (UAT)
• Communicate application and project status to users / stakeholders in a timely manner
• Ensure delivered IT solutions meet or exceed customer's expectations
• Lead troubleshooting and root cause analysis of ERP application issues
• Develop analytical reports and ad-hoc reporting
• Assist with documenting ERP applications, data integration, and support procedures
• Ability to apply analysis and creative thinking when solving problems
• Experience with identifying and implementing process improvements
• Experience with ERP reporting tools, creating ad-hoc reports, and writing SQL queries
• Familiar with Software Lifecycle Management (SDLC), Change Management, and agile methodology 

Qualifications 

- Bachelor's Degree in Information Systems or a related field 
- At least 3 - 4 years of working experience in the related field
- Experience supporting ERP System for Financials, Supply Chain and Distribution, Order Management or Inventory applications.
- Have a good knowledge n SAP system

(Subang Hi-tech Industrial Park, Subang Jaya)